Shipping policy

Shipping Policy

Effective Date: July 29, 2026

Thank you for shopping with Zylon. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our Shipping Policy before placing an order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and holidays.

  • During periods of high demand, sales events, or holidays, processing times may be longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates are:

  • United States: 5–10 business days

  • International: 7–21 business days

These timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping address and selected shipping method.

From time to time, Zylon may offer free shipping promotions. Any such offers will be clearly stated on our website and may be subject to minimum purchase requirements.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has shipped.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or canceled.

Zylon is not responsible for packages delivered to an incorrect address provided by the customer.

Additional shipping charges may apply if a package must be reshipped.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Holidays

  • Natural disasters

  • High shipping volume

  • Transportation disruptions

Zylon is not liable for delays caused by shipping carriers or other third parties.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

Zylon is not responsible for lost or stolen packages after delivery has been confirmed.

If you believe your package has been lost during transit, please contact us, and we will do our best to assist you in working with the shipping carrier.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photos of the damaged item

  • Photos of the shipping packaging

We will review your request and, if approved, provide a replacement or another appropriate resolution at our discretion.

International Orders

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

These fees are not included in the purchase price or shipping cost unless otherwise stated.

Delivery Issues

If your package cannot be delivered because of an incorrect address, refusal of delivery, or failure to collect the package, it may be returned to us.

Any additional shipping costs required to resend the package are the responsibility of the customer.

Contact Us

If you have any questions regarding this Shipping Policy or need assistance with your order, please contact us:

Zylon

Email: zylonsupport@gmail.com